Frequently Asked Questions
Everything you need to know about shopping our renewed gear.
What is Brooks ReStart?
Brooks ReStart is our official resale program where we offer lightly used gear that has been inspected, cleaned, and vetted to ensure it meets our high standards for performance and quality.
How do you determine the condition of the gear?
Every item undergoes a rigorous multi-point inspection. We categorize products into 'Like New', 'Great', or 'Good' conditions based on cosmetic wear, ensuring you know exactly what to expect.
What is your return policy for ReStart items?
We want you to love your run. If you are not satisfied, we offer a 30-day return window for all ReStart purchases, provided the items are returned in the same condition they were received.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Are ReStart products covered by a warranty?
While ReStart items do not carry the same limited warranty as brand-new gear, we guarantee that the product will arrive as described and perform as intended for its current condition.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.